FAQ

Schedule annual maintenance for your MoistureMaster system to ensure it runs efficiently and lasts longer.

Yes, we can! We specialize in retrofitting systems designed to tackle condensation in homes built before the 2000s.

Yes, most MoistureMaster systems, including heat recovery and extraction systems, come with a 5-year onsite warranty (conditions apply). This warranty covers manufacturing defects and performance issues, provided the systems are installed correctly. If you have any questions or need further clarification regarding the warranties, please contact us. We’re here to help!

To keep your MoistureMaster system warranty valid, replace the filters annually with genuine MoistureMaster filters. Using non-approved filters or missing the replacement schedule will void the warranty. Regular maintenance, including filter resets via control panel instructions and professional checks, is also required. For heat recovery systems, update the filter change date in the LCD/LED interface after replacement.